FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the actual scope of the project. Every roof is different, so we take the time to inspect it properly before giving you a price. We don’t believe in giving a low number just to get in the door and then adding surprises later. We also offer financing options and, depending on the project, may have discounts or promotions available. Our goal is to give you a fair price while still using quality materials and doing the job the right way.
- What is your typical process for working with a new customer?
Our process is pretty simple. We start by meeting with you and inspecting the roof so we can understand exactly what you need. We’ll go over the different options, materials, warranties, and pricing without putting pressure on you. Once you’re ready to move forward, we take care of ordering materials, scheduling, and the details of the project. During the installation, we keep you updated, and when the job is finished, we do a final walkthrough and make sure everything is cleaned up and you’re happy with the work.
- What education and/or training do you have that relates to your work?
Our training is primarily through GAF. As a GAF Master Elite Certified contractor, we go through ongoing training on proper installation methods, roofing systems, ventilation, materials, and warranty requirements. We also stay up to date with GAF standards and best practices. Roofing is always changing, so continuing education is important to us. We want every roof we install to be done correctly, not just look good when the job is finished.