FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We offer flat rates for standard cleanings and custom quotes for deep cleans or larger properties. Discounts are available for recurring services (weekly, bi-weekly, or monthly). We also provide package deals for move-in/move-out cleanings. Travel fees may apply for locations outside our main service area, but we always inform customers in advance. Your satisfaction is our priority, and weâre happy to work within your budget whenever possible.
- What is your typical process for working with a new customer?
Our process is simple, clear, and designed to make things easy for you. First, we gather basic information about your home and your cleaning needsâsuch as the size of the space, specific requests, and your preferred date and time. Then we provide a free quote and confirm the booking. On the day of the service, our professional cleaners arrive on time, fully equipped and ready to work. After the cleaning, we follow up to make sure youâre happy with the results. Your satisfaction is always our top priority!
- What education and/or training do you have that relates to your work?
Our team has completed professional training in residential and commercial cleaning, including deep cleaning techniques, eco-friendly product usage, and proper sanitation practices. We continuously stay up to date with the best industry standards to ensure we deliver safe, thorough, and high-quality results. Each team member is trained to pay attention to detail, respect your space, and provide excellent customer service.