What advice would you give a customer looking to hire a provider in your area of work?
Go with your instinct. If you feel unsure or the slightest bit uncertain, there's a reason. When it comes to working on a client's home you need to feel confident and comfortable with that individual and his crew. This is your home, and most likely your biggest investment. I understand that, respect it, and want to earn your trust.
What questions should customers think through before talking to professionals about their project?
That it is not as easy as you'd think. You get what you pay for, and going on the extreme cheap will usually prove itself to be more expensive in the long run. You get one bad paint job and the amount of prep involved the next time to get it to the level of quality that I and most of my clients prefer is much more involved. Always do it right the first time.