1 Day Change

Oddly, I had a feeling early on in our communication that I should walk away from this opportunity. I regret not doing so, especially after reading this review stuffed with lies, but feel a need to respond to this so that anyone reading it does NOT confuse me with vendors who take your money and run. I did NOTHING of the sort and abhor people who do. One, I have over 15 years experience as a caterer/private chef who's cooked for thousands of people. I also do Interior Design and Professional Organizing (thus this profile). I have NEVER called a client names to their face or via email, nor do I swear every other word. I do swear, but not at a client. Two, I bent over backward, forward and sideways for this client. She was "too busy" to read the 5 page menu I sent her with ALL of my entrees and options on it, nor could she respond to a brief questionnaire so that I could customize my menu for her needs. Instead she demanded that I meet with her in person. In doing so, she told me that she could not cook BUT told me I should run my business and that I was "different" from her past cooks. ("Where are they?" I wondered.) She continued to insult me and my business and how I run it continually via backhanded emails saying how she hoped I was well and to think positive. (I was undergoing cancer testing and sick a lot) On 2/26, I delivered 6 meals and snacks with instructions on how to re-heat or cook ALL of them. I also custom made a menu for her and created a special custom breakfast burrito for her daughter. I did this I might add AFTER buying a bunch of food prior to this and the next day getting an email saying that she was going out of town and they'd pick up when they got back. This PERSONALLY COST ME ADDITIONAL MONEY, which Michelle seemed to have no regard or take accountability for. I'd made chili as a bonus item (because it had snowed) and had the chicken ready to cook the next day. In the end, she got BOTH, so again, I'm not sure why she's complaining. I offered Michelle all that I could before I told her I was done here. In her last email, (which I received as I was on the way to have a surgical procedure) she said that she was involving her husband's office manager and they would be calling me. That's when (after 4 attempts including offering a bonus meal of grilled salmon and quinoa) to make her happy, that I told her this was between she and I, and told her how I was going to resolve it. At that point I decided to take care of my health, filter her email and know that 1 upset customer out of thousands I've cooked for, is not a bad average. Some people can't be satisfied or pleased, no matter how hard we try, and BOY did I try here!