Lee did a great job fixing the dishwasher as I had hired him to do. Unfortunately, my experience in working with him overall was made negative as I had a leak come up in the kitchen sink that I had thought was related to his repair work. He explained it was not (and I believe he is right), but the manner in which he explained it was negative. It degenerated into messaging from him threatening to sue me for libel if a post a negative review of him. My rating of work completed is 5 star, however downgraded to 2 star due to customer service. For the record, the service came to $85 with the add'l $20 added for him adjusting the water heater (a very reasonable rate). My expectations might be unrealistic I admit as I'm a new homeowner, it's just the messaging that is a bit intimidating. Today 5/30 he offers to help, which I am now declining as this has been too stressful for me to deal with.
I believe that Mr. Wagoner has an issue with more than one item in his home and that he is unwilling to accept any other outcome but to blame a technician that diagnosed another component in his home. Two separet systems entirely. I've attempted to be accepting but will not come out to visit this home when the pictures he has sent are reflective of an area I did not have anything to do with. I believe after reviewing the pictures, that for some reason or another, Mr. Wagoner will not take landlord responsibility for this easy repair, such as tightening the tubes. I am a home owner myself and would at least try. But Mr. Wagoner refused to try. Rather, he wastes my time with this escallation approach, your time for review, and his time, all the while he could have easily fixed it. But, more importantly, he seems to want to blame someone that helped him out, and although tireing, for a 65$ quoted price. I am hopeful that TT Resolution Team has an appliance person "or at least a homeonwer" that reviews the string, and the pictures and what was admittedly done with the stand alone washer and the pointing of one red beam lazer thermometer to an isolated water supply line that happily for me, isn't even at question here. From the truck conversation I had 20 minutes after the diagnosis where I requesting payment, I felt an awkard pose after he told me he would send a check, once again, after he asked the tenant "how it works". I told him I take credit and debit over the phone but he said a check would be in the mail four days later-and I did receive that on Tuesday so it was "mailed" on Monday. At this point I will also be satisfied with the outcome and "possibly" decline to use TT in the future-it may not be worth it for overly baring landlords that refuse to accept there own landlord issues and seek to blame others so easily. Asside from that, the accusations of "paranoia" indicate his true attitude. But, more importantly, since I wish now for this written record we are all receiving, if Mr. Wagoner leaves me a review that in any way relects his poor views of me when he wasn't even there, and further that I've never met him, I will take legal recourse. His accusations of paranoia really does stand out as poor taste. I do have a J.D. in law and know that this appears to be a set up. I ask Mr. Wagoner, is a libelous review where I lose business because of you really worth it over 65$ and the help I gave? It's your call. I really can't believe you'd think I intentionally caused a leak or even accidentally over a 65$ service call where I correctly diagnosed why your tenant was not able to properly wash dishes nor take more than a warm shower. But, libel is libel. Lee Ferguson"
Rodger, I would like to assist in this new developement if I can. 1. does it appear to be one on the rings on the white pipe that is leaking? 2. what is the condition of the inside of the pipe, clogged with goo? Please advise on these two items first. Lee