FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At True Plumbing, we believe in honest, upfront communication about pricing before work begins. Our dispatch investment is $89 during regular business hours and $250 after hours or on weekends, and free estimates are available for water heater installations only. We focus on giving clear recommendations and dependable solutions without unnecessary upsells.
- What is your typical process for working with a new customer?
Our process starts with listening to what is going on, scheduling a convenient appointment, and arriving prepared to diagnose the issue accurately. From there, True Plumbing explains the problem, reviews the best repair or installation options, and completes the work with clean, professional workmanship. We keep communication clear from start to finish so customers feel confident in the next step.
- What education and/or training do you have that relates to your work?
True Plumbing is a licensed plumbing company serving Vancouver, Clark County, Cowlitz County, and nearby areas. Our team has hands-on experience with residential plumbing, commercial plumbing, water heaters, sewer and drain services, pipe repairs, and emergency plumbing situations. We use professional tools and proven methods to complete work safely, correctly, and to a high standard.