Rise and Shine Cleaning Service - Camas / Portland

Vancouver, WA

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About this pro

How does your service stand out?

What sets Rise and Shine apart from our competitors is our dedication to the highest levels of customer service. We also have rigorous interviewing and training procedures to make sure we are always attracting and developing the most talented employees.

Location

Vancouver, WA 98684

Years in business

3

Number of employees

12

Times hired on Thumbtack

121

Reviews

53 Reviews
  • Margaret M. Jul 19, 2017
    I would like to withdraw my previous comment about Rise and Shine. The ring I thought was missing has been found. They were on time, thorough and I would recommend them highly!
  • Thumbtack Customer Jul 12, 2017
    A diamond ring is missing
    Debbie And E. Jul 19, 2017

    Margaret, we’ve worked so hard over the years to build a reputable family business that provides an honest, quality service at a fair price. It’s disheartening that you chose to leave such a negative review and accusation yet not tell the story. We are sincerely sorry that your ring is missing. However, you left out that Rise and Shine fully cooperated with the Sheriff’s investigation (that we recommended you file), and that there was no evidence that any of our employees took your ring. You also failed to mention (per the sheriff’s investigation) that there was no exact time period where you noticed the ring was missing and that numerous other people, including your live-in granddaughter were in and out of your home besides our cleaning staff. We have cleaned hundreds of homes over the years and none of our employees have ever been accused of theft. We are truly sorry that our relationship had to end this way.

  • Lori S. Jul 5, 2017
    House Cleaning
    Verified Review
    Reliable & quality work!
  • Thumbtack Customer Jun 28, 2017
    Communication was also top notch.
  • Rick J. Jun 1, 2017
    Showed up right on time and did an excellent job!
  • Diane T. Mar 31, 2017
    House Cleaning
    Verified Review
    Efficient, professional and knowledgeable!!!!!
    I just recently hired Rise and Shine Cleaning Service to do housekeeping at my home twice a month. Eric and Debbie were so efficient, professional and pleasant to talk with. I was very pleased with their quick responses and detailed information. I am looking forward to my first cleaning on Wednesday, April 5th....woohoo!
  • Cynthia C. Oct 30, 2016
    House Cleaning
    Verified Review
    rise and shine cleaners
    the ladies were friendly and efficient. Cleaned bathrooms, vacuumed and dusted floors. kitchen also cleaned. I feel they could have moved couch and throw rug to clean under. MY couch moves very easily on tile floor.
    Debbie And E. Oct 30, 2016

    Thank you for sharing your experience, Cynthia. I was surprised to have only received three stars from you when last we spoke you said you were thrilled with the job the girls did. General housecleaning does not including moving furniture, however if that is something you are needing done, you simply need to communicate that with us and we'll be happy to take care of that with you. Thank you!

  • Janet P. Oct 27, 2016
    House Cleaning
    Verified Review
    LOOK FORWARD TO CLEANING DAYS...
    We just had our second cleaning and are very pleased. The girls are friendly, efficient and professional. They don't mind working around us if we are home and are flexible if we request replacing one task with another.
  • Allison L. Oct 26, 2016
    House Cleaning
    Verified Review
    Professional and thorough cleaning service
    I have found Rise and Shine cleaners very professional and easy to work with. The company had been in good contact to confirm when and who would be arriving. The cleaning crew were on time and very thorough and everything was done as previously agreed on the initial consultation. Very happy to use Rise and Shine as our regular house cleaner.
  • Hannah R. Oct 12, 2016
    Do you want your house to SPARKLE?
    Rise and Shine Cleaning Services It made my day to come home after a visit from Rise and Shine Cleaning. The service sent a two-person team who thoroughly cleaned my house from top to bottom. The wood floors and furniture were polished, the bathrooms were scrubbed, the mirrors/fixtures shined, and the shower floor rust marks removed (never leave a shaving cream canister on linoleum). They also vacuumed the floors and rugs. I'm so excited to have this service set up to visit my house twice a month!
  • Kristi K. Sep 14, 2016
    House Cleaning
    Verified Review
    Very Happy
    The girls were friendly and very thorough. I couldn't be happier and can't wait to have them back every 2 weeks!
  • Emily C. Jul 30, 2016
    House Cleaning
    Verified Review
  • Claire L. Jul 9, 2016
    House Cleaning
    Verified Review
  • Erin C. Jun 23, 2016
    House Cleaning
    Verified Review
  • Sherri H. May 17, 2016
    House Cleaning
    Verified Review
    great service and very open to any special details that needed to be done or feedback from us!
  • Marian L. May 13, 2016
    House Cleaning
    Verified Review
  • Kathleen O. May 12, 2016
    House Cleaning
    Verified Review
    Nice service, clean house every other week!
  • Cynthia O. Apr 10, 2016
    House Cleaning
    Verified Review
    I have just had the service once so far. I have experience with cleaning services and I think this was the best one I've had. They will definitely be coming back.
  • Nancy L. Mar 27, 2016
    House Cleaning
    Verified Review
    Nicole and Audrey cleaned our house for the first time last week. They were thorough and professional. They got in and cleaned our house spotless. They even cleaned things that I didn't know needed cleaning. I am looking forward to having them back in a few weeks.
  • Kathy A. Mar 17, 2016
    House Cleaning
    Verified Review
  • Julie C. Mar 16, 2016
    House Cleaning
    Verified Review
    Since I've hired Rise and Shine, my life is better. They are reliable and do a good job. I highly recommend them.
  • Brooke B. Dec 20, 2015
    House Cleaning
    Verified Review
    They are very responsive and do their best each time. Debbie, the owner, contacts us via email after each cleaning to check that everything was done to our satisfaction, and makes adjustments as needed. Excellent customer service.
  • Paul P. Nov 17, 2015
    House Cleaning
    Verified Review
    Nice folks but the dishes never get put away...and the laundry never complete...
  • Summer L. Nov 3, 2015
    House Cleaning
    Verified Review
  • Linda C. Oct 21, 2015
    House Cleaning
    Verified Review
    Very professional cleaning service. I called and Eric came out to give me a bid and to see what I needed done. Two of the sweetest girls came out did a wonderful job of cleaning and locked up as discussed.I was very pleased with the job that they did and of course I am having them back.
  • T. M. Sep 1, 2015
    House Cleaning
    Verified Review
    Rise and Shine has provided us truly exceptional cleaning at a good value. Each week we are impressed by the quality of the work done by the cleaning team. It feels like we get a "deep clean" of our house each time (it really does). I always get a quick reply to emails and am confident that any issue that did come up would be handled professionally (can't say the same of other services we've tried). I can't think of anything I'd change about the service. Thanks, guys!!
  • Debbie M. Aug 19, 2015
    House Cleaning
    Verified Review
    Rise and Shine did an amazing job on my house. My crew was efficient and professional. Their pricing is competitive and fair. The consult and my first clean were easy to schedule, which was a big stress relief off my busy schedule. The cleaning crew was friendly and great with my 2 dogs. A huge plus for me. Looking forward to my next house clean.
  • Greg & Rena S. Aug 18, 2015
    House Cleaning
    Verified Review
    Debbie and the Rise and Shine crew are amazing! Very attentive and accommodating. I've enjoyed every aspect from open communication to flexible scheduling. A #1! recommend recommend
  • Hannah H. Jul 22, 2015
    House Cleaning
    Verified Review
    Well, I just come back and check how clean my home is after cleaning. But the windows were not clean, which I told the manager that should be cleaned. Basically, they clean what you told them to do, but I just roughly told them what to clean. For example, the bookcase, that I forgot to tell them, then it was not cleaned. And the garage, I told them to swipe, but they didn't. And the toilet was just OK, not sparkling. The worst thing is, I told eric that oven inside, and refrigerator inside should be clean and supposed included the 125$ fee, but when the two girls come, eric denied that and wanted to charge me 100$ more. I chose to clean only the oven with 50$ charge. I also pay them general tips, but when I come back, I regret that. I won't recommend this company to my friends.
    Debbie And E. Jul 22, 2015

    Thank you for sharing your experience, Hannah. I'm really sorry that there was such a communication breakdown between you and I. Our standard rate for cleaning ovens and refrigerators is $50 each. I never intended to clean your 2800 square foot home with three bathrooms plus an oven and refrigerator for $125, nor did I write that on your proposal. I apologize if something I said lead you to believe that was the case. As for the items that weren't cleaned to your satisfaction, we would be more than happy to come back and make that right for you.

  • Stephanie G. Jul 22, 2015
    House Cleaning
    Verified Review
  • Sheetal D. Jul 14, 2015
    House Cleaning
    Verified Review
    For got the clean the some of the stuff 2nd time
  • Travis S. Jun 26, 2015
    House Cleaning
    Verified Review
    Eric was always very professional and pleasant. As with any service-based business I can only imagine it's difficult to keep track of everyone working for you all of the time. The few times we ever had any concerns with the service, Eric handled them well.
  • Dagny H. Jun 5, 2015
    House Cleaning
    Verified Review
    Debbie inspired our confidence from the first consultation. When the crew arrived, the work was done efficiently and thoroughly, and Debbie popped in during the workers' time to check on progress as the initial deep-clean was being completed. One specific area still needs attention to cobwebs, but in all other ways the job was thorough and complete. My elderly mother was very comfortable and confident in the job being done by the cleaning crew and looks forward to continued maintenance visits.
  • Erin S. May 25, 2015
  • Joyce L. May 10, 2015
    House Cleaning
    Verified Review
    While I am pleased with the work I felt estimate was a little bait and switch. I also don't like the fact that they can't come at the same time every two weeks
    Debbie And E. May 10, 2015

    Thank you for taking the time to share your experience. I'm sorry that our estimate came across as a "bait and switch." We try to be as up front as possible when giving estimates on Thumbtack, which is why we state at the begining that the actual price may be more or less. I hope you can understand that Thumbtack is somewhat of a blind bidding process, which is why we like to set up a consultation to agree upon a fair price. I'm a little confused by your scheduling comment, as the girls show up to clean your home within the same one hour window every two weeks, and I was under the impression we agreed upon a suitable time through email just a couple of days ago? Thank you for your business, Joyce. We appreciate it!

  • Sabin R. Apr 29, 2015
    House Cleaning
    Verified Review
    We couldn't be happier with the service Rise and Shine provides. From the first meeting with Debbie, who was very professional and arrived on time (which was a rare treat when interviewing service providers), to the very first cleaning, where all the little things really jumped out. The crew does an amazing job, they're very friendly with my dog (who LOVES them), and even fold the end of the toilet paper rolls to look decorative and fancy. The floors shine, the counters sparkle, the beds get made, and every inch gets dusted. The crew is punctual, pleasant, and very professional. I have no problems whatsoever letting them in my house when I'm away. I trust them without hesitation. I would recommend them to anybody/everybody. AND, surprisingly, for as high class as they are, their prices are more than competitive. I spoke to several other companies, who wanted to charge $20-$30 more per visit, but wouldn't do the 'extras' like change the bedding if I left out clean sheets, or handle a small bit of dishes in the sink. I paid a little extra on their last visit to have them clean the inside of the fridge. I did get a discount, but even at full price, well worth it! She did an amazing job, and I can't remember the last time the fridge looked so nice (except for maybe when we first bought it). We use them every two weeks, but love the way the house looks so much, are thinking about making it weekly. Give Debbie or Eric a call...schedule an interview and estimate. You won't be disappointed.
  • Elizabeth B. Apr 20, 2015
    House Cleaning
    Verified Review
    The cost was higher than the quote, they aren't transparent about their pricing system. When I asked about how the quote was calculate I did not get a straight answer. As the price still remained competitive with the others I continued with them. First deep clean was great except the areas they missed. When I reached out they only offered to make sure those areas were cleaned next time. To me that is unacceptable, of course they will be cleaned next time. No offer of discount or a re-visit. The ladies who cleaned were very professional and did a great job overall, and I understand that somethings may be forgotten in a big unfamiliar house. It is simply how it was not handled that leaves me with a sour note. I will continue service with them for now and see how things work out.
  • Diane B. Apr 14, 2015
    House Cleaning
    Verified Review
    My housecleaners were very good, I would just like an earlier appointment. They came in and got the job done! Thank you, Diane
  • Teddy W. Mar 31, 2015
    House Cleaning
    Verified Review
    Very pleased with my decision to go with rise and shine. They went above and beyond what I expected. House is so clean when they are finished.
  • Rafael L. Feb 23, 2015
    House Cleaning
    Verified Review
  • Tammy S. Feb 10, 2015
    House Cleaning (One Time)
    Verified Review
    Debbie understood what I needed and worked me into the schedule quickly. The girls were great -- super easy to work with and a great "can do" and "let us do it for you" attitude. For the first time cleaning there was quite a lot to be done and they finished the job and even did more than I had expected. I can honestly recommend them.
  • Nate J. Feb 5, 2015
    House Cleaning (One Time)
    Verified Review
    Responsive, good service. Would use again and would recommend to others.
  • Jami C. Jan 8, 2015
    House Cleaning (One Time)
    Verified Review
    I would definitely recommend Rise and Shine to friends and neighbors. Perhaps what I love the most is that I can hardly tell that they've been in my home - save for the (BIG) fact that it's clean again. Even when I had some nit-picky things about my service I was listened to and the issues were quickly corrected. Overall excellent communication, good service and a fair price.
  • Elizabeth S. Nov 3, 2014
    I am very pleased with the folks at Rise and Shine. The team's detail orientation (including window tracks and the inside of the microwave) leaves our home sparkling! I am also gratified by Debbie and Eric's demonstrated consistency and professionalism. I definitely recommend Rise and Shine.
  • Christi B. Oct 19, 2014
    House Cleaning (One Time)
    Verified Review
    I strongly recommend Rise and Shine cleaning! From my introduction to this company through our first cleaning, I have been impressed! Debbie arranged an initial consultation with me and arrived on time and clearly described what the cleaning team would do. When the cleaning team arrived at the appointed time, they were friendly and easily met my expectations. They did a thorough cleaning; it was hard to find anything they missed! Even days later, I continued to notice things that they cleaned well. I can see the possibility of a long-term relationship with this company. Thanks Rise and Shine!
  • Melissa A. Oct 17, 2014
    House Cleaning (One Time)
    Verified Review
    We have now had our house cleaned twice and the results have been impressive. Glass shower doors that have never looked clean appear good as brand new, and even cob webs are removed. It is nice to come home to such a clean house!
  • Suzy H. Oct 4, 2014
    House Cleaning (One Time)
    Verified Review
    Friendly staff that is easy and flexible to work with. It's so lovely to come home to a clean place after they've visited. :)
  • Erin F. Oct 3, 2014
    House Cleaning (One Time)
    Verified Review
    Eric from Rise and Shine Cleaning Service offered a competitive quote, was very responsive to inquiry, and quickly set up a date to complete a walkthrough and offer a very competitive bid. His crew was timely and professional, and they did a wonderful job with the first, intense cleaning. I am using Rise and Shine for biweekly cleaning and the first regular clean was quick, thorough, friendly and very professional.
  • Michelle B. Sep 25, 2014
    House Cleaning (One Time)
    Verified Review
    Rise and Shine did a great job this week on the first deep clean of my house. Eric took the time to come out to review what I was looking for and also I heard showed up for the deep clean. We appreciate the effort and they are definitely to be recommended. They did a very thorough job and will exceed other cleaners. I plan to give their name to a friend this week. I look forward to having them clean again. Michelle B.
  • Barbara G. Aug 16, 2014
    House Cleaning (One Time)
    Verified Review
    Rise and Shine cleaning service has cleaned my house twice. Each time the house looked really clean. The owners of the company and the cleaners are extremely friendly. The owner of the company visits often to ask you if you are satisfied. Rise and Shine is totally locally owned. It is not a franchise. What distinguishes Rise and Shine is their flexibility. If you want something done that is not on their standard list, just ask. If you would like something done differently next time, just ask. If you need to change your schedule, they are totally accommodating. For example, we are going away for 6 weeks, and they were willing to put us on hold during that time. I recommend Rise and Shine with no reservations.
  • Jessica J. Aug 7, 2014
    House Cleaning (One Time)
    Verified Review
    Outstanding service! Debbie came out to see the house first and was very forthright with pricing and what to expect. The ladies did an amazing job cleaning- this pace is sparkling! I'm looking forward to having them come every 2 weeks!
  • Nichola V. Aug 7, 2014
    House Cleaning (One Time)
    Verified Review
    Rise and Shine did an initial deep clean of my house this week, and I was really impressed by how thorough the work was. As a result I've signed up for bi-weekly cleanings going forward. :)
  • Joni D. Jul 18, 2014
    House Cleaning (One Time)
    Verified Review
    After a number of house cleaners I have finally found the best with Rise & Shine Cleaning Services. Give them a try I promise you won't be sorry! Integrity = Rise & Shine:)