- What should the customer know about your pricing (e.g., discounts, fees)?
We offer the best prices in the Madison area while providing the best customer service. We charge $120/hour from the time we leave our base until the time we get back. This is the most straight forward way to price a move. This way our customers get exactly what they pay for. There is no hidden fees or extra fuel costs and myself and our crew of smiling professionals always hustle and get the job done as quickly as possible. Fitness has always been a big part of my life and I enjoy making the moves into a workout. We also offer a 5% discount to senior citizens, Police Officers, Firefighters, and first responders.
- What is your typical process for working with a new customer?
It's very simple. I find out what they need help with and then I tell them about our service such as what we charge and what makes us different and from there I either set up a free in home consultation if it is a large project or if there is specialty items involved or typically we just set a date and time for the move.
- What education and/or training do you have that relates to your work?
My education is on the job training in the moving industry. I have worked for several moving companies that all do things differently and had their own strengths and weaknesses, which I learned from and formed my own ideas on how things should be done. I have taken part in well over 1,000 moves of every different kind. I know all of the ins and outs of the business including how to properly and safely pack a truck, how to secure specialty items such as gun safes, pianos, or glass, and how to get the job done as efficiently as possible. Over my 6 years in the business I feel that the most important aspects of providing a great moving service are excellent customer service, professionalism, and hard work/efficiency.