FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
With our services you get the most value for your money. We do this by being the most efficient & reliable movers in the Madison and Milwaukee area.Our billing starts from the moment we leave our homebase and continues till we arrive back. There's no hidden fees or fuel charges since everything is built into our price. We do offer a 5% discount as well to any senior citizens or Military members.
- What is your typical process for working with a new customer?
All of our clients will give us a call or, fill out our free estimate form found on our website. We will then generate an estimate based on the conversation we had over the phone or, from the inventory list provided online with the description of what they need us to move. The most important information required to get an accurate estimate is the date & how many men they will be reserving come time to move. Our clients will also provide the loading address & unloading address to our company. If any additional pit stops are necessary they will also relay that information to us! For example (storage units pit stops, or a second loading address). We do require an onsite evaluation on all homes or apartments with three bedrooms or more, to get a better estimate. This will help us give you the most accurate estimate based on time and the budget you can expect when moving with the Ero team! By doing this 3-5 minute process we promise, to deliver the most memorable moving experience you will ever make! After all we take pride in the great reputation we built thus far, and the great work we do, by being the most efficient, yet punctual, & reliable safe movers to arrive at your home! Call an Ero team member on your next move!
- What advice would you give a customer looking to hire a provider in your area of work?
Do your research and contact at least three different companies and pick the one you feel most comfortable with. Hiring a company to come into your home and move your household belongings is a very personal service so, you should hire someone that's careful with your furniture & personal belongings. Taking care of our customer's needs is our #1 priority and it shows in the work we do here at Ero Moving!