We were moving from a one bedroom apartment to a house, around a mile away. The move was scheduled for 10am. The apartment was located on the fourth floor and there is a bit of walk from the front of the building to the apartment. We do have access to an elevator. We moved on a Friday which was the coldest day of the year so far, but this is Michigan. Except for a quick flurry there was no snow.
The movers took around 45 minutes to bring the furniture pads and dolly to the apartment. Once there, they moved quick for the fast half an hour and then slowed down.At around 12pm, less than 30 boxes were moved. Boxes which were packed and stacked by us the night before. This move was costing me $90 per hour and in the end, I decided to head down and stand in the cold, because I was not sure what was taking them so long. Three hours into the move, thankfully, they picked up pace. Whether this was a response of me standing out in the cold or was it because of another client in Kalamazoo who was adamant to move the same day, I am not sure. Regardless, it went way faster and at a pace which is how it should have been at the start. At the new place, except for the furniture, I just asked them to stack the labelled boxes. At around 5pm, they were done, at last. The entire move took them 8 hours, including travel time from their office.
The movers were courteous and friendly. They arrived in a company truck and had sweatshirts with JLC movers logo on them. They looked very professional and not like two people off the street and that was very reassuring. They did handle furniture with care and while unloading made sure that none of the vents were blocked and that there was a path to get to the boxes. They did not have a mattress pad but covered the mattress with enough furniture pads to make sure it was not soiled. Overall, we were happy but they could have shaved off an hour easily from the move. Moving is always expensive and very stressful. I will hire them again but really wish they moved faster.