What should the customer know about your pricing (e.g., discounts, fees)?
Our tariff pricing information is available upon written request and is on file with the Ohio Public Utilities Commission.
What is your typical process for working with a new customer?
RLD will schedule a time with you to come out to your home and complete a visual survey of your household goods. We will notate any high-value items and discuss your belongings that require special care and handling. We then prepare a free written estimate for your consideration.Once you decide to book your move with RLD, the trusted Ohio long distance moving company, we will assign one of our experienced van operators to personally greet you on moving day. Whether you have one room of furniture that requires a small truck, or an entire large home that requires a 53’ moving van, we will take a descriptive inventory of your belongings. We ensure the moving crew protects your home with pads, rug runners, carpet floor protection, and door-jam covers prior to placing the first pad on your furniture and loading it on the truck.
One we arrive at your new home, we will roll out the red carpet again. We carefully place all your belongings exactly where you want them. If your move includes unpacking services, we will haul away the used cartons at no added cost to you. RLD wants to make sure your first night in your new home is a stress-free one so you can concentrate on getting settled in.
What types of customers have you worked with?
RLD Relocation works with companies, individuals, government employees, and military members who need local, long-distance, or interstate moving services.
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a mover it is important that the companies are licensed and insured and belong to reputable trade organizations that promote industry set standards to compare the company's performance against. It's also important to avoid rogue movers who charge significantly less than their competitors or who significantly underestimate the total hours and costs of the job.
What questions should customers think through before talking to professionals about their project?
Where am I moving to?
When do I need to be there?
What do I want to take with me?
Do I have a budget I need to be within?
Will I need packing services or am I packing on my own?