FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. FLAT RATE SERVICE Eliminating 100% of your unpredictable and unplanned IT costs. 2. NO Nickel-And-Diming Or Fine Print Our service agreements aren't full of weasel clauses and exclusions; you'll know exactly what you're paying for and what you can expect - no "gotchas" or hidden fees.
- What is your typical process for working with a new customer?
Typically one hour assessment/diagnostic and review of the services needed. Once completed our team of specialist can give you a preliminary game plan. We will show you how Caleb IT Solutions can complement your business with services and technology that will leave you confident your home or business will stay up and running at an optimal capacity.
- What education and/or training do you have that relates to your work?
All Caleb IT Technicians require certificates from technical institutes and or Universities.