About this pro
My living room carpet was soaking wet. I called 3 companies to come out and nobody could tell me what it was. Restoration 1 was my 4th call but I should've called them first because they told me exactly what the issue was right away. They got to work that same day. The service was amazing. They responded quickly, answered all my calls and did an excellent job on my living room. I highly recommend them.May 12, 2016Verified
Job went about as expected. Invoicing not so much. Ravos and the team we prompt and courteous. Adrian misread my policy coverage which upset me a bit.. I felt like they went a little overboard after assuming insurance was covering.Feb 21, 2016Verified
Extremely professional, accommodating, & helpful in working with homeowners & insurance company on homeowners' behalf.Jan 17, 2016Verified
Very professional, promises kept, great work, neat & tidy.Jan 11, 2016Verified
Very professional and knowledgeable!Feb 29, 2016Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, We use a program that is nationally recognized throughout the insurance industry, which enables us to discuss scope of work with insurance companies or home owners based on industry standard pricing for their individual zip code. This pricing is updated on a monthly basis in order to ensure that all pricing is current and competitive.
- What is your typical process for working with a new customer?We contact the customer immediately in order to coordinate a site visit, which in emergency situations can be as fast as 45 minutes. All initial inspections to determine the scope of work to be completed are 100% complimentary.
- What education and/or training do you have that relates to your work?We are IICRC certified in water, fire, smoke, and mold remediation. We also have extensive knowledge of the insurance industry which enables us to better assist our customers and sometimes prevent them from coming out of pocket for any expenses besides for their deductible.