FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I can do work by the hour + material costs or give estimates for the whole job or individual parts of the job. I like to have options for myself and the customer so that we can both find a way to exchange that feels great. And details are important to most people, so I try to include lots of pertinent information in my estimates, invoices, and communications so we both know exactly what to expect and have something to look back at if something changes. I offer a 3% discount for cash payments.
- What is your typical process for working with a new customer?
We usually communicate about: What work they want done and whether I’m the best person to do that work. When they want it done and whether I have that availability. What is the customer’s budget and how does that fit with my rates. When we can meet to show me the work in person. This is usually necessary to give an accurate estimate for the entire project. An hourly rate is possible to offer without seeing the job myself. I then submit to the customer a written estimate and they can accept or decline that. If they accept, we schedule the work and follow through with all terms and agreements to get everyone’s needs met and leave everyone feeling satisfied and content. I typically require a deposit for bigger jobs, around 25-50%, with the remaining balance due after the work is complete.
- Describe a recent project you are fond of. How long did it take?
I recently installed and setup a SunSetter Awning (13’ Retractable Motorized with Wireless Wind Sensor). It took about 8 hours, including the consultation visit, a trip to the hardware store for supplies, upgrading an electrical outlet to GFCI, programming the remote and sensor, adjusting the pitch to suit customers preference, and mounting the power cable to the side of the house. The customers were so happy they paid me 10% more than our agreed contract price. So glad to be finding such great jobs and customers on Thumbtack.