FAQs
- What is your typical process for working with a new customer?
I usually email, instant message, text, or talk on the phone to get a clear picture of the client's goals, budget, and schedule. Troubleshooting/Installation: I aim to come out ASAP to get you up and running. Fee due at time of service. Coaching: I work with you to develop a series of lessons to meet your goals. You can take your own notes; I can provide a written summary afterward; or both. Fee due on each service date. Digital Health Assessment: I ask a standard set of questions to get a picture of your digital life and I recommend solutions to increase 'digital health'. Ideally I'd like every client to have access to all passwords at a moment's notice, to have full backups to retrieve lost phone and computer data, to have devices that run quickly and smoothly, and to be able to easily do everything they want to do with their devices. Fee due on each service date. Discounts available when combined with other services. Web Development: We meet or talk extensively about your goals for the site, design preferences, content, and functionality. I propose a price that includes my work and one year's registration, hosting, backups, and search engine optimization. You pay a deposit (usually half) and I give a firm deadline for a draft site. After the draft review and satisfactory revision, I take the site live. I invoice annually for registration, hosting, backups, and SEO. I'm available for emergency service 50 weeks a year for a fee and will have someone available to cover the other 2 weeks.
- What education and/or training do you have that relates to your work?
I have a degree in philosophy which is very helpful in finding the root causes of problems.
- How did you get started doing this type of work?
I started by helping retired adults maintain electronic records, troubleshoot network and printer problems, develop password management systems, purchase new computers, and learn new software skills.