FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project will depend on the amount (square footage) and the product chosen, so each job is completely individualized. We offer free design service, so that will help in the overall cost of the job. We do not offer installation on tile or flooring, but our counter top quotes always include installation. We can suggest materials that can save costs while helping to create the look you want.
- What is your typical process for working with a new customer?
I like to find out about the scope of the job and the individual style of my customers. It's also incredibly relevant to find out about the age of the home, existing surfaces and what the big picture is for the future. Is this remodel planned for a home that is a forever investment or are the homeowners looking to move in the next 2 - 5 years?
- What education and/or training do you have that relates to your work?
I've worked in the industry for 5 years and have remodelled and designed many homes prior to being at Stone Wood Design Center. I have a master's degree in counselling psychology, so when couples are at odds when determining which products to choose for their remodel, I can offer a little couples' therapy for harmonious decision-making. Free!