FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is determined by the capacity of the device and the failure that it is experiencing.
- What is your typical process for working with a new customer?
Our Recovery Process: Step 1.) Free Standard Diagnostic Report in 1-2 business days Step 2.) Upon approval we will begin the data recovery process Step 3.) List of recovered data will be provided to you upon completion of recovery. We have a strict No Data No Charge Policy!
- What education and/or training do you have that relates to your work?
• ISO 9001 Quality Management Certified • SOC 2 Type ll Secure Data Recovery • IACRB Data Recovery Technicians • Government GSA Contract Holder • ISO 5 Class 100 Cleanroom • Approved by all leading manufactures • 5 Star Dun & Bradstreet Verified • Mac Certified Technicians • BBB Accredited Business A+ • PIC Security Standards