FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Hourly rates are built into retainer packages.
- What is your typical process for working with a new customer?
Step #1: Consultation to Case Plan 1) Call Us 2) Schedule a FREE 10-Minute Chat 3) Sign Paperwork 4) Pay Retainer We offer a free 10-minute phone consultation during regular business hours. If you can't talk between those hours, fill out our easy to use Consultation Form. We will schedule your consultation at a time that is best for you. Please note: we don't take cases from clients who only email. We must talk on the phone first, then decide the course of action. Once you sign a Professional Services Contract and we've received all paperwork signed and a retainer, then we will schedule your case. Some cases we don't work unless you have an attorney on record. Every case is different. Each service we offer is tailored to obtain the best results attainable, or whether you even need the services of an investigator. Done with your consult? Paid your retainer? Signed paperwork? Now we develop your case plan!
- What education and/or training do you have that relates to your work?
15 years of surveillance investigations.