FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do have a standard pricing System. I charge $40 an hour for my service, after the initial $50 service fee. The $50 service fee is simply the one hour minimum ($40) plus travel expenses ($10) which encompasses any traveling I may do throughout the execution of the work, i.e. running to supply houses, or simply traveling to and from the job location. It's actually a rock bottom price, and quite reasonable. Also, I only use help when it's absolutely necessary. This helps a lot in keeping up with my overhead.
- What is your typical process for working with a new customer?
My typical approach to establishing healthy relationships with new customers is to listen. Once I've listened to the customers description and rundown of the problem, I give my professional opinion, as to what the underlying issue could be I make sure to be as simple, thorough and informative as I can, with my diagnosis, in an attempt to suppress any confusion or anxiety that the customers tend to experience when they are faced with potentially costly repairs.
- What education and/or training do you have that relates to your work?
•Electrical Trade School- Mississippi Construction Education Foundation (3 years) • EELT associate in applied science, Hinds Community College, Raymond, MS (2 years) •Honeywell Field Service Technician Training- Addressable Fire Alarm Systems (Standard and Advanced Courses) •Lincoln Electric Field Service Technician Training (Advanced) •Applecare Service Technician Training (current)