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Introduction: I deliver a remarkable experience to every customer I work for. I treat everyone equally. I treat a residential customer with the same respect that I would treat a Commercial Real Estate developer. I am not interested in growing so big, so fast, that I have to sacrifice good customer service and the quality of my finished product. My mission is to offer fairly priced, permanent solutions for your home or business' electrical and electronics needs. A great solution is one that is cost-effective today and continues to be in terms of energy consumption and worry-free maintenance. Electricity is absolutely one of the most important needs in today's market. There's something about a customer's reaction; every time you flip that switch and their needs are restored, that makes being an electrician very rewarding.
9 years in business
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GREAT CUSTOMER SERVICE! Excellent, competitive price. Very nice and helpful.Apr 10, 2016
AwesomeApr 3, 2016James Mallet's reply
Thanks Jason S!
Chantelle H.Apr 10, 2016
Sylvia G.Apr 3, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?I do have a standard pricing System. I charge $40 an hour for my service, after the initial $50 service fee. The $50 service fee is simply the one hour minimum ($40) plus travel expenses ($10) which encompasses any traveling I may do throughout the execution of the work, i.e. running to supply houses, or simply traveling to and from the job location. It's actually a rock bottom price, and quite reasonable. Also, I only use help when it's absolutely necessary. This helps a lot in keeping up with my overhead.
- What is your typical process for working with a new customer?My typical approach to establishing healthy relationships with new customers is to listen. Once I've listened to the customers description and rundown of the problem, I give my professional opinion, as to what the underlying issue could be I make sure to be as simple, thorough and informative as I can, with my diagnosis, in an attempt to suppress any confusion or anxiety that the customers tend to experience when they are faced with potentially costly repairs.
- What education and/or training do you have that relates to your work?•Electrical Trade School- Mississippi Construction Education Foundation (3 years) • EELT associate in applied science, Hinds Community College, Raymond, MS (2 years) •Honeywell Field Service Technician Training- Addressable Fire Alarm Systems (Standard and Advanced Courses) •Lincoln Electric Field Service Technician Training (Advanced) •Applecare Service Technician Training (current)