Attempted to hire this company for a wedding cake tasting. Since I live about 2 hours away, I scheduled a tasting To-Go box to bring home and then decide. While initially the company responded quickly, when I arrived to pick up my box, there was no one home. This business seems to be running out of a private residence (but with the company logo in the window). My email, Thumbtack message and phone call went unanswered and I had to leave with a box. I'm driving home 2 hours today without a box and possibly out $25.Jan 5, 2018VerifiedThe Mix Baking Co.'s reply
Hello Mike and Julia, With some unexpected construction outside of our Fully Licensed Cottage Food Operation, we stepped away for an hour or two and unfortunately missed our unconfirmed appointment for your tasting box pick-up. While we were waiting on payment to confirm our appointment time, we should have reached out to confirm details with you. Our sincerest apologies for the mix up. While this has never happened before, we are truly sorry for any inconvenience this has caused you. Though payment was made a few hours before the pick up time that we discussed, you will of course receive a full refund immediately for your tasting box! We strive to stay on top of every element of our business from first contact to event date and beyond in order to maintain excellent relationships with our clients; and certainly fair and honest business is the only type we know. While it seems this mix up means we will not be working together, we do wish you both a wonderful wedding and a beautiful marriage! Congratulations again and our apologies! Best, Leah Y. Owner & Cake Artist, The Mix Baking Co.
It was a pleasure working with the Mix Baking Co. Her "to go" tasting box was set up perfectly and made it easy for me to bring it to my client who is very busy and wouldn't otherwise be able to do a tasting. Also the client and all of her guests loved the different flavor options. We went with Strawberry (which was the favorite of the guest), chocolate and marble. She was very promped about responding to me and answering any question I asked. She worked with our budget and was there on time if not early to set up. It was a seamless transaction and I would like to recommend this company.Sep 16, 2017VerifiedThe Mix Baking Co.'s reply
Thank you so much, Brittany! It was a pleasure to work with you and I look forward to many collaborations in the future!
Leah designed a teddy bear cake for our son's first birthday as well as a lovely smash cake. When we set up the "real" teddy bear (our son's favorite stuffed animal) next to the cake, we almost couldn't tell them apart. And the taste of the cakes were delicious. If you want something unique for an event, like a birthday, anniversary or wedding Leah is so creative and easy to work with. She really listens to your ideas and your vision for your event and will create the perfect centerpiece.Jul 24, 2017The Mix Baking Co.'s reply
Thank you, Margaret!! It was such a pleasure to work with you to create a memorable cake to celebrate your son's 1st birthday!!
My daughter wanted a rainbow unicorn cake for her birthday so I contacted Leah. I showed her some photo examples and she gave me a quote right away. The cake that she made was exactly what my daughter wanted and she loved it! It was beautiful but also delicious!Jul 23, 2017The Mix Baking Co.'s reply
Thank you, Eva! It was my pleasure to create a colourful cake for your daughter! Mrs. Unicorn on top of the cake and I became fast friends! I'm glad she went to a good home! Haha
Delicious and beautiful creations. Leah is very easy to work withand her designs are wonderful.Jul 28, 2017The Mix Baking Co.'s reply
Thank you so much, Michael. It's been a pleasure to bake for you and your family!
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- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing reflects the serving size, flavour, and intricacy of design of your custom cake. Get in touch to learn more!
- What is your typical process for working with a new customer?Once we begin communicating, we'll go over your cake needs, serving count, general design ideas, and preferred flavours. If you are planning a wedding, we will schedule a tasting date. After a flavour is selected and we've had our consultation via online chats or phone, we'll send over a custom sketch for you to okay. At this point, you'll be sent an email with a proposal to accept, a contract to sign, and a retainer of 35% to pay to reserve your event/wedding date on our bakery calendar, with full payment due a minimum of 2 weeks prior to your event date.
- How did you get started doing this type of work?See our Website Blog post entitled "Cake: My Artistic Medium of Choice" Visit our website and click blog.