FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat rate without hidden charges or fees. Our quotes are based on location of the repair, whereas in-shop rates are very low. When we travel to a on-site assignment, the quote is the same, providing the customer is within our service area. Outside our service area of 10 miles, travel fees are added based on distance, time, and location.
- What is your typical process for working with a new customer?
Communication is key to our success with each customer. We listen to the customer. What they are experiencing, seeing, even feeling. We asks questions, what they hope to accomplish, suggest options, ultimately the customer is the director. Along the entire process, the customer is in control of the service, approving, guiding, changing the repair based on their needs and wants.
- What education and/or training do you have that relates to your work?
Our combined staffing experience exceeds 20+ years in the computer industry, along with Associate of Applied Science degree, vendor-specific training for Cisco, Oracle, and Windows products, including web design and development. The knowledge, skills, and abilities we possess provide for a wide range of services, from customer support, training, and field repairs.