FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company is completely transparent with our pricing. We usually have specials, and if we have a discount currently going, we will offer it to you without you having to ask. For most devices, we has a flat rate for the entire repair. For computers, if we can not tell what the price is before we meet with you directly, we take a deposit that goes towards the rest of the repair once we have final pricing. After the deposit, you can choose whether to only pay the deposit and take your device back no-questions asked, or to proceed with the repair with the agreed upon price. For display repairs on Apple devices, we offer a set price which we will tell you upon us contacting you.
- What is your typical process for working with a new customer?
Our process consists of three main stages: 1) Customer Price Approval 2) Repair Pickup and Payment 3) Repair Drop off and quality check. After you hire us on thumbtack, we will meet you at a place of your choosing, and go over our service agreement to make sure you are on the same page as us in terms of repair strategy, time frame, and price. We then will either do the repair on site if we do not require any tools from our workshop, or will pick up the device to complete the repair, usually within 1 - 3 days. Once you have the device back in your hands, we will confirm that it meets your standards, and offer you the service summary with our contact information, itemized receipt, and repair notes. All of our repairs also have a 90 day warranty. We stand by the parts we use, and want to make sure that they last. Contact us if you need anything else in the future.
- What education and/or training do you have that relates to your work?
This is what we are most proud of. Every technician that works for us is certified using Apple's training program to do the work that they do. On top of that, we have our own training guides, and certifications to make sure that they are great at what they do. Most of our employees also have worked in a retail technology environment, so they also have been trained to work with customers, and can offer the upmost standard of customer service.