FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
New desktops have a 10% service charge after the parts. This means a $300 desktop will cost you $330. A $500 computer costs you $550. Any repairs cost $30 (more if new hardware is required). Re-casings cost $25 (I put your current computer parts in a new custom case with light-up fans and amazing aesthetics. Cases cost anywhere from $20-$150 typically, and range in sizes as well!) Data migration is free for repairs, but transferring data to larger or faster drives costs $20 (Keep in mind few laptops may not work if they are excessively difficult to access the storage drives. This typically is not the case). Undusting (removing all dust within your computer and allowing it to breathe again) is $10, and might be the reason your laptop randomly shuts down after getting extremely hot (that once happened to my father's laptop). Upgrades cost $20 plus the parts used to upgrade it. Upgrades give your everyday computer gaming potential, or 4K graphics. They can also receive Wifi capabilities, brand-new audio quality, and even faster hardware like a faster processor with a custom military grade (yes, I said MILITARY GRADE, the same hardware they use at the PENTAGON) motherboard. Typically motherboards cost anywhere from $40 to $300 depending on the socket and aesthetics. Thermal paste replacement (to give your computer better cooling) is just $5, and if you have anti-malware software (like malwarebytes) you can revolutionize your experience with custom skinpacks for just $2.
- What is your typical process for working with a new customer?
First I discuss what they need. It may be a new desktop, data transfer, getting hackers and malware off their device, or even just a tune-up or fix. I also work with laptops. Anything the customer needs, I let them know my flat rates (not hourly rates), all of which are under $50 (excluding expensive desktop builds) and give them service and quality they can rely on.
- What education and/or training do you have that relates to your work?
Mostly experience and interest. I have no formal schooling in this field (I am a political science major in college), but I can assure you that I sometimes know more than techs who have been in the field for over 20 years. In IT, I'm average. In desktop hardware, I'm just shy of a prodigy.