FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Standard virus removal is $125 plus tax. We also include optimization after virus removal of windows. OS re-install including a minimal back up of data is usually around $175 plus tax.
- What is your typical process for working with a new customer?
First find out exactly what their problem is, I have had many times when the customer thought it was one thing but it actually was another.
- What education and/or training do you have that relates to your work?
I am A+ certified, HP and Dell certified, I have a Associates degree in computer repair, and I have been doing this for over 18 years.