FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard rate is $60 /hr for a crew of two maids. We run all kind of specials and we put reoccurring customers on a flat rate based on the frequency of service and the size of the home. Paint services, air duct services and other services vary depending on the job.
- What is your typical process for working with a new customer?
We don't believe in contracts. We truly believe that a customer should work with us because they like the way we work and because we fulfill their home cleaning or home improvement needs. After we set up your appointment we send you and email confirmation with all of the details of the appointment, that way it is all in writing. We also send text message reminders for all of our appointments. Our 100% satisfaction guarantee provides the customer peace of mind that the job will be accomplished with the utmost care and dedication. We treat customers the way we would like to be treated and that has and will always be one of our core values.
- What education and/or training do you have that relates to your work?
All of our staff is professionally trained. Our Maids are trained to be very thorough and are very experienced in all types of commercial and residential cleaning. At The Super Maids, we know that the work we perform at your home reflects directly on our company and we know that proper training is essential to gain customers for life.