FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am upfront about my pricing and never add work without approval from you.
- What is your typical process for working with a new customer?
Normally I start by talking to the customer to see what issues they are having with their device(s). I have found that 9 times out of 10 just by talking to you I can diagnosis the problem and make a plan to fix it. I then follow up by performing a diagnostic to confirm my diagnosis and then continue with the agreed upon repair. If at any time I uncover more serious issues that prevent me from completing the job I will always contact you before doing anything that might incur further charges.
- What education and/or training do you have that relates to your work?
I have MCP and MCSA certifications from Microsoft.