What should the customer know about your pricing (e.g., discounts, fees)?
DriveCrash™ offers low, flat rate pricing on the majority of all devices! The price that we quote after our initial diagnostic will never go higher, guaranteed! Even if your job proves more difficult for our engineers, we'll absorb the cost of extra labor, not you.
Plus, in most scenarios, we implement a "No Data, No Charge" policy. In rare instances, hard drives and other storage media suffer too much damage to be recoverable. Even after we've worked days or weeks on your device, you'll pay nothing if we can't retrieve your data*.
*excludes opened hard drives, flash memory & RAID systems
What is your typical process for working with a new customer?
We know that suffering a data loss is frustrating and always seems to happen and the worst moment. Before you panic, stop using the device that is malfunctioning and unplug the power source. Attempting to reboot or operate the defective drive can cause serious physical damage that may be fatal to your data!
New customers can either ship us their drives or drop them at our office, conveniently located where the 5 and the 405 meet in Irvine, CA.
After our evaluation, we'll have a much better idea concerning the extent of damage/corruption to the drive and the necessary steps to take to recover your data. Remember, we've been doing this for 31 year and we have been successful 97% of the time!
What education and/or training do you have that relates to your work?
Our engineers have been excelling in the field of Data Recovery since 1984. We handle all types of storage media, including RAID Systems, Hard Disk Drives, SAN & NAS, SCSI, IDE, ATA, SATA, SAS, USB Flash Drives, Solid State Drives, SD & xD Media, Apple & Android Devices, Compact Flash, Operating Systems, Databases, Optical media, All Tape media, Floppy diskettes, and more!
How did you get started doing this type of work?
Our engineers have an extensive background in computer hardware and software engineering. We opened our doors in 1984, before the computer industry really took off! Because we have been in business so long, we've seen it all. Our technicians are adept not only with the new products and devices in homes and offices nowadays, but are well versed in handling machines that date back to the 80's and 90's!
What types of customers have you worked with?
We work with all sorts of customers. From large national companies down to the single end user, we treat each recovery job with the utmost care and professionalism. Some of our past and current clients include NASA, JPL, NBC, Harvard, MIT, Ford, USC, and Billabong.
What advice would you give a customer looking to hire a provider in your area of work?
Data recovery is a difficult process requiring expensive equipment and extremely skilled engineers. If your data is important, find the right company, not the one right next door. The largest data recovery companies with the most technology and equipment often only have one or two locations in the whole United States. Be wary of a company with a branch in every city, they are subcontracting your sensitive data to some unknown entity.