It’s free with no obligation to hire
Hired 3 times
18 years in business
(Central Time Zone)
Mon - Sat
8:00 a.m. to 7:00 p.m.
Cash, Venmo, Paypal, Square
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Had a laptop that a few places told me to just sell the parts and offer that have me buy one of their newer computers. Took my computer in with Ken. He was was polite and attentive to what was wrong with my laptop. He kept me up to date with everything that was going on and explained everything so I knew what was going on. I got everything back in a timely fashion and couldn't be happier. Thank you Ken, your a life saverApr 9, 2019Verified
After one computer professional told me that it would be impossible to recover the 2 1/2 hours of video that I had deleted from my camera’s memory card, I called Ken. It may not have been easy but Ken did it!We communicated numerous times by telephone as well as in-person and Ken got it done for the agreed-upon price. I won’t hesitate to call upon him again for resolving my computer problems.Mar 9, 2019Computer Ken's reply
Bob, thank you for your wonderful review! It wasn't easy; but, we gotter done!!!
Very nice guy. Solved an unusual problem.Jun 8, 2018Verified
Data Recovery ServiceMar 12, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.
- What is your typical process for working with a new customer?To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.
- What education and/or training do you have that relates to your work?I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.