FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Usually $80 per hour, 1 hour minimum per visit, any extra time will be prorated, unless otherwise specified in the quote.
- What is your typical process for working with a new customer?
1. Always be respectful and friendly. Everyone is at a different tech level and no one deserves to be looked down on for it 2. Listen to the customer, ask questions and get as much information as possible before starting the repair. No sense in repairing something that doesn't need fixing, because of a miscommunication. 3. Never expect a tip. 4. Never ask for a tip. 5. Never turn down a tip.
- What education and/or training do you have that relates to your work?
I attended a Technical School in 2004 and another in 2015-2016. In 2005 I started working in the over the phone tech support field. I worked as an in store and on site technician for over 6 years. For the last few years I have been the software technician for a company that supplies custom computers in small to large volume orders, for government and private sector companies. I am, also, now certified by CompTIA as a Network Plus and Security Plus technician.