FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer our free evaluation where our engineers will determine the cost of the recovery based on the failure of the device as well as the choice of the speed of service. example based on a 1TB drive: What speed would you like to get your data recovered? Consumer 1-3 weeks $299 - $899 Business 5-9 days $399 - $1399 Business Rush 2-4 days $599 - $1999 Are you ready to start the free evaluation process?
- What is your typical process for working with a new customer?
-Communication is key to a successful recovery. We often need a quick call to gather more info about what happened to your device. We give a quote range and find out your needed speed to return your data. (FYI, we base the recovery price on the failure to the device and the speed of the recovery, not the amount data we recover.) -Email you our quote terms and contact information -Receive the device at our location. -Our engineers perform the free evaluation. -We call you back with the fixed price before work begins. Verbal permission to proceed once the fixed price is given. -Updates are given as stages of the recovery process are completed. -You will not make a payment until we are sure we have completed a successful recovery. -No data no charge. Call me to start the process of recovery today.
- What advice would you give a customer looking to hire a provider in your area of work?
If you have a problem that only a specialist in the field can address, such as a Orthopedic surgeon, you wouldn't expect to save money and time by going to your family doctor. It may be a similar industry but with much different results. Pricing alone doesn't tell the full story. Call me to discuss your recovery issue.