About this pro
5 years in business
142 hires on Thumbtack
Marshall came and appeared poised and reasonable. He assessed the situation and told me that he would call me back the next day. He did not call. I called him. He informed me that he could not do the job and passed. I thanked him for his professionalism and obtained another technician, also from Thumbtrack. Marshall did not return because he stripped the center screw of the washing machine. He used locking tools instead of socket wrenches. I should have been suspicious when I had to give him tape and lubricant to do the job. He did not have a complete tool set. I mistook his eloquence for technical expertise!!!Nov 26, 2018Verified
I had a really positive experience with Marshall. My project was completed exactly as I envisioned. I would highly recommend him to anyone.May 22, 2018Verified
Marshall did an excellent job mounting my 60 inch Samsung TV and concealing the cables! Reasonably priced and prompt service! Highly recommended!Apr 13, 2018Verified
I hired Marshall who is a nice guy to fix my refrigerator but he did not diagnose the problem correctly therefore replaced a part that I know now shouldnt of been replaced as that wasnt the issue and thus my wife and I now have to replace a couple hundred dollars worth of meat because the problem with refrigerator/freezer wasnt diagnosed corectly. I expected that the diagnosis and thus repair should of been done correctly but it wasnt !!!Nov 20, 2018Verified
Marshall was wonderful ! In the middle of my daughter's graduation & the holidays my dryer decided to break . He came on a Sunday so my husband could be home and went above and beyond to go to home depot to get the necessary parts . He also cleaned the dryer vents . Would highly recommend and use him again ! Thank you Marshall!Dec 17, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?The payment structure is as follows. There is a service fee of fifty nine dollars and ninety five cents. Labor is standard one hundred dollars/ job. If we are hired for the repair the service fee is applied to the labor. Client is also responsible for parts.
- What is your typical process for working with a new customer?It's usually a three step process. First we reach out to the customer, this is to introduce the company get a better understanding of customers needs. Then we get as much information about the appliance as possible. Lastly we arrive at clients residence and resolve matter/ issues.
- What education and/or training do you have that relates to your work?Education came from on the site training with a master technician almost 20 years ago for several years thereafter. Then again a few years ago with a new master technician. Ultimately he felt there was nothing more he could teach us and we were ready to teach someone else.
|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|