FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The payment structure is as follows. There is a service fee of fifty nine dollars and ninety five cents. Labor is standard one hundred dollars/ job. If we are hired for the repair the service fee is applied to the labor. Client is also responsible for parts.
- What is your typical process for working with a new customer?
It's usually a three step process. First we reach out to the customer, this is to introduce the company get a better understanding of customers needs. Then we get as much information about the appliance as possible. Lastly we arrive at clients residence and resolve matter/ issues.
- What education and/or training do you have that relates to your work?
Education came from on the site training with a master technician almost 20 years ago for several years thereafter. Then again a few years ago with a new master technician. Ultimately he felt there was nothing more he could teach us and we were ready to teach someone else.