FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I provide a flat rate for services and charge an hourly rate for labor. I try to complete tasks efficiently and accurately to keep the customer's cost reasonable.
- What is your typical process for working with a new customer?
Afte receiving a contact I'll read through the customer's issue analyze and identify their issue (If they don't know what is wrong). Then I'll give an overview of what the issue is and the steps I'll take to repair the device. I'll ask the customer how soon they need the device back and give an overview of my rate for the repair service, labor cost, and travel cost (if necessary). I'll send a repair estimate (parts and labor) and after the estimate is approved I'll provide an invoice. After returning the device to the customer l will demonstrate the functionality of the device and ensure customer satisfaction. I don't collect payment until the customer is satisfied.
- What education and/or training do you have that relates to your work?
I'm CompTia A+ certified and I have held tech repair positions at various businesses (retail and private) in the past.