FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I'm still forming that. There is a difference between maintenance cleaning and INITIAL deep cleaning followed by maintenance/Deep Cleaning Twice a Year, etc. I try to follow the customer's lead so as not to under or over-bid.
- What is your typical process for working with a new customer?
If possible, I like to talk to the new customer on the phone/via text...I like to find out the specific priority of level of cleaning and discuss. I can make suggestions, but will respect any boundary or limitation imposed by owner. Upon arrival, if customer is at the home/office...he/she can show me around. I try to find out what the top priorities are. If at all possible, I try to do a little more than is typically expected. Under-promise and over-perform...if possible!
- What education and/or training do you have that relates to your work?
MY MOTHER!!!! She has a higher standard for clean than many people I know. Particularly when it comes to toilets and bathrooms in general! Removal of as much bacteria (without being obsessive, of course) in bathrooms and kitchens. I try to do a general base-board cleaning in kitchens and bathrooms. I can do entire home for a separate fee (base-board cleaning). All I can say is that my experiences through TAKL have reflected comments like, "I have never seen anyone clean to the depth you do." Also, I might ask via text, "Are you pleased? Do I need to come back for anything I've accidentally overlooked?" I 9 times out of 10 get an enthusiastic, "Yes MA'AM!!!" Tips are not necessary, but often given. It's very gratifying an encourages me to keep up the good work!!!