|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
John and Jordan (2 movers) were fantastic. Not one wall nor any furniture was damaged. Very hard working and courteous. Highly recommended.Oct 7, 2017VerifiedDerek F.'s reply
We love to hear our employees do great work. Thank you for your business and response.
Trucks broke down. Damaged furniture. Missed scheduled appointments. Damaged other people's propertyJun 19, 2017VerifiedDerek F.'s reply
Two of our trucks did break down. We also rented trucks trucks to complete the move. At no cost to the customer. We apologized for having mechanical issues. That resulted in things taking longer then anticipated. We have always taken great care of customers belongings. If anything ever does get damaged we fix or replace it. Yes it was a long day and part of the tire did go onto the grass on the side of the driveway. Which happened to be the neighbors. We offered to help fix the grass even though no damage occurred. I spoke with the resident they were fine with it. Long story short we got the move completed. After buying a new transmission, new glow plugs for the other truck, renting 2 trucks, and having other drivers drive them there to help we lost thousands of dollars. We could have given up while we were ahead, but that's not who we are. We are committed to finishing the job and that's what we did, though it didn't go as smoothly as usual.
- What should the customer know about your pricing (e.g., discounts, fees)?Local moves are done on a per hour per mover basis. Out of state moves are estimated with a rate for drive time. Then an hourly rate for packing, loading, and unloading. Some moves we may put a total and that would be the fixed price. Our pricing includes tax, fuel, and transportation. This way customers aren't alarmed when it's done with hidden charges. All moves are white glove service which would normally include 2 of our movers along with our truck.
- What is your typical process for working with a new customer?Discussing what their needs are and where they are going. Planning if they have any unique items such as safes, pool tables, or exercise equipment needing to be moved. Scheduling the best date and time possible for both parties.
- What education and/or training do you have that relates to your work?Each new employee is trained by our crew chief with on the job experience. They must work for us for a period of time before they are allowed to drive our truck. This ensures belongings will safely arrive at the destination.