Elle Mouzone Artistry

Hi Shanna, I would like to address some of your concerns in hopes that it will help a little. I apologize if you think that I was unprofessional over the phone. I'm not sure what transpired during the conversation your speaking of that left you with that impression. If you would please let me know, I have not heard that from anyone so I would like to correct whatever it may have been. I am a freelance artist so perhaps you called during a time (weekdays after 1pm) I was with my children, I'm not sure. If you reread my quote to you everything specifically says "we" as in my company. Thumbtack also list that I have 3 employees. I am concerned that you felt that was false advertising in anyway. For most face painting and tattoo events I am present but if I am not available I send one of my workers. However, 84% (actual figure) of the time I am the artist. You can also find that airbrush face painters in your metro area charge $100-150 per hour (https://www.gigmasters.com/face-painting/fenix-face-and-body-art) (https://www.gigmasters.com/search/face-painting-tacoma-wa). I am competitively priced with traditional face painters and am far less expensive than any other airbrush artist. I did not charge you for airbrush tattoos and was just going to gift that service to you. When prepping for your event I forgot about that and did not pack the tattoo ink. That was my mistake. As far as timeliness no one expected the traffic problems as your location was pretty remote. I tried to call you but was unable to reach you so I sent a message on Thumbtack letting you know he would be late. For events and parties we use stencils as it provides uniform and quick designs with consistent results. They are professional and come from a company that is the authority in airbrush face painting. Since it is so much more of an investment for the artist most traditional face painters don't airbrush or use stencils. Despite the benefits. As a makeup artist I freehand airbrush body art and SFX. That is much more detailed, takes longer and is not a cost effective option for kids parties. For example if I airbrushed someone to look like Hulk for Comic-Con that would be done without stencils because it is a professional custom look but for one person would be $100-150 easily. Using airbrush face paint stencils I am able to provide a fast, hygienic, and water-resistant alternative to brush face painting at a comparative price. As far as the choices they had being limited I only sent what you said your theme was, which was Avengers. So I did not add anything else. Some people are very rigid when it comes to their party themes so I focus on what is requested. This also helps the children not to feel overwhelmed with to many choices. Which can hold your line up and reduce the number of people that can get art done in the allotted time. I agree it is unacceptable that my worker ran out of some supplies. For that I do apologize and if you contact me we can discuss ways of rectifying this situation. Its been two weeks since your party. I wish that you would have contacted me so that I would have been aware of your grievances before now. I will contact you. Thank You.