FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is a $40 service call fee in order to physically diagnose the problem in person. We do not charge by the hour; if you find that you would like to proceed with a repair, we will give a quote on how much it will cost.
- What is your typical process for working with a new customer?
First, the customer calls us so that we can help do a preliminary diagnosis over the phone to get an idea of how much the repair will cost. If the customer wants to receive further information on the problem, we will schedule an appointment to visit them in person.
- What education and/or training do you have that relates to your work?
Our technicians have over 17 years of work experience. They have learned the ins and outs of the business and are extremely knowledgeable in what they do.