FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies dependent upon size and decor needs for each individual event. Every event is customized to the client's intended vision. We take that vision and bring it to life!!
- What is your typical process for working with a new customer?
We meet each client at the venue location prior to the event for a "Vision Meeting". We discuss in detail the client's intended vision, show photos/ videos of inventory suggestions and take photos of venue layout for design purposes. After the meeting, a proposal is constructed and delivered to the client within 24 hours via email. Once viewed by the client, an additional discussion takes place, usually over the telephone or via email. Necessary amendments are made to the proposal if needed and revised version is sent to client for signature. Once agreed upon mutually, the client signs and returns proposal (via email) with a 10% deposit for impending services. We keep open communication at all times with the client prior to event and will return all messages promptly. On the day of the event, our design team will arrive well before set time for guest arrival for set up. (usually 3 hours prior, but dependent upon venue's accessibility) Once set-up is complete and prior to start of the event, the final balance due is collected. A minimum of 2 design experts stay for the duration of every event for equipment management as well as ensuring a seamless process. Upon conclusion of event, design and production team breaks down and removes all equipment. Everybody concludes, having the most epic experience they've ever had.
- What education and/or training do you have that relates to your work?
20+ years experience in entertainment field. 20+ years experience in electrical field.