What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is laid out in detail on our website's booking form. We start at $119 for a one bedroom one bathroom home. We offer discounts for recurring service, which we encourage our customers to take advantage of.
What is your typical process for working with a new customer?
We are dedicated to serving you so our first goal is to understand your needs. We are happy to chat on the phone, via email, text, or through Thumbtack if you have any questions. After scheduling an appointment with us, a Lemonly cleaning team will arrive on the scheduled date and time. We don't waste any time and get straight to work. If you have any special requests, please let us know ahead of time so we can be sure to accommodate them. You'll need to let us in somehow - most clients give us a key, a key-code, leave it unlocked, or just let us in. We encourage all customers to schedule recurring cleanings after their satisfaction with the first visit.
What education and/or training do you have that relates to your work?
Our trusted cleaning teams have many years of experience in the Seattle area. Each cleaner is rigorously screened, passes a background check, and is interviewed in-person.
How did you get started doing this type of work?
We started Lemonly out of a passion for service and because we actually enjoy cleaning. Do you? Probably not... so there's a market!
What types of customers have you worked with?
We primarily focus on residential cleaning. We clean apartments, condos, houses, and more!
Describe a recent project you are fond of. How long did it take?
Recently, we had a client request we clean their apartment after they moved out. We were able to provide service the next day to the client so he could avoid the cleaning fee from his landlord. He expressed great satisfaction with the service, which made us proud.
What advice would you give a customer looking to hire a provider in your area of work?
The best advice we can give you is to hire a service that makes your life easier. Our scheduling and payment process is world class and super easy. If you find a service that is easier to use than ours, let us know so we can make our service better!
What questions should customers think through before talking to professionals about their project?
It is fantastic when a customer thinks through any special requests they have beforehand and shares them with us so we can ensure we are able to accommodate them!