Tekserve

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Introduction: Tekserve will take care of all your home or office IT needs. Our motto of “treating ever customer’s computer like it is our own mother’s computer” will, in effect, provide you with personalized, friendly, professional,& trustworthy computer repair Our on-site computer support service makes getting your computer fixed easy! No need to disconnect all those computer cables, load it into the car, and drop it off at a repair shop. One of our friendly technicians will come right to your home or business and repair your computer on the spot. We service all of Hampton Roads! Tekserve focuses on providing a high level of customer service and fast turnaround times. We do this by offering the following: Convenient On-site Service & Remote Support New Computer System Sales & Set-Up Laptop / Desktop Repair & Upgrades Hard Drive Replacements Data Recovery Data Backup Solutions Solid State Hard Drive Upgrades Computer Cleaning & Tune-up Virus & Malware Removal And Prevention "It's OK. I speak computer!" Practical and Affordable Technical Support Tekserve focuses on providing a high level of customer service and fast turnaround times.

Overview

Hired 10 times

3 employees

7 years in business

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Reviews

Customers rated this pro highly for punctuality, professionalism, and work quality.

Good 4.3

6 reviews

5

83%

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17%

Jayden J.

Jun 5, 2017

Showed up on time and called to confirm prior to coming. Once here fixed my computer within the hour. I had a virus and my PC was slow.

Tekserve's reply

Thank you!

Rochelle R.

Jun 30, 2017

My laptop wouldn't start back up after updating and after trying several online fixes to no avail, I decided a pro was needed. I scheduled an appointment and Ryan showed up on time, answered all my questions, and tried everything he could to repair the computer at my home. However, my hard drive was failing and needed repair. He took the laptop with him and repaired it quickly. I got my laptop back the very same day. The service was prompt, through, and my computer is now working great. Although he just started in home service with residents this year,don't let that deter you as he explained to me that he has worked with businesses for about 15 years or so. I recommend him as he is prompt, service fees are reasonable, and he does great work.

Tekserve's reply

Thank you for your kind words! It was a pleasure working with you!

Computer Repair

Kevin g.

Aug 29, 2017

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Hired on Thumbtack

so far great

Tekserve's reply

Kevin thanks. I wish there was more that I could do. we are here if you need us for anything else!

Data Recovery Service

Stephanie M.

Jul 11, 2017

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Hired on Thumbtack

Fantastic repair service. Not only did he retrieve the data (that two 'big-name' computer repair places had told us would be impossible- HAH), but he also was extremely quick about it and for a lower price than we expected. He came to us to pick up the hard drive, and delivered it back to us with a ridiculously short turnaround. I highly recommend!

Data Recovery Service

Kevin g.

Jul 28, 2017

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Hired on Thumbtack

Ryan lynch was suppose to pick up my external harddrive wed at 6pm nobody showed up no text no email, i agree to pay 99 bucks for the service n no call no show. I dont know what kind of business is being run but i aporeciate been lied to or deceive. Thanks for nothing kevin greenwood an unsatisfied customer

Tekserve's reply

Kevin, we talked on Saturday 7-22 and I asked for address and you never responded back. I am not able to keep appointments if you do not respond or provide needed info. I am more than willing to assist and help you but I have to have an address and phone number. Please look at messages from 7-22 where I asked for your address kind sir.

Data Recovery Service

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We will never charge you for something you do not need or sell you something to make a profit.
What is your typical process for working with a new customer?
Introduce myself and give a background of who Tekseve is and what we offer. Ask questions to get a idea of what is going on. Explain what I think is going on. Answer question you have. Fix your computer!
What education and/or training do you have that relates to your work?
Certifications: Security+ CE A+ CE VMware Certified Professional 5 - Data Center Virtualization Degree: Associate, Electronic and Computer Engineering

Tekserve

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