Tim Shannon - Watertown Tech Help

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Introduction: With more than a decade in the Technology Services industry I am eager to bring the experience to you, My ideal customers would be those whom are looking to set up a home office with the right technology. I take great pride in my attention not only to detail but in how I am able to make my customers feel at ease.

Overview

Hired 5 times

Background checked

1 employee

20 years in business

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

6 reviews

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Rick H.

May 11, 2017

I have used Tim Shannon’s technical services for a number of years. From resolving a virus problem with my laptop which required reloading the operating system, to loading software updates, to providing professional advice/opinion on purchasing various pieces of hardware (printers, iPad, etc.), Tim has always been very responsive to my needs and answered any and all questions no matter how stupid. He provided excellent service. I would hire him again and would highly recommend him to anyone needing technical help.

Marcia S.

May 28, 2017

I was faced with two major issues - a printer replacement that was time sensitive and a serious power problem with my iPhone. Tim was exceedingly courteous and respectful of my time; yet he took the time to explain all of what he was doing for me and how things were moving in the right direction. The end result is I now have a very reliable printer and my iPhone is completely back to normal. He was able to solve all of these problems while living 45 miles away because he has the right tools set up from the start. I'd recommend Tim to anybody.

Cindy S.

May 29, 2017

Watertown Tech Help was very helpful! I am not great with computer stuff and Tim was not only able to fix the problem but was able to talk me through what happened to prevent future issues. He is my go-to person when I have a technical questions or need some sort of repair. He is very professional, timely, efficient, and effective.

Tom b.

Oct 11, 2017

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Hired on Thumbtack

Helped me over the phone no charge

Network Support Services

Kelley C.

Mar 16, 2017

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Hired on Thumbtack

Tim helped me reinstall Outlook on my computer and also added value by introducting me to Microsoft 365 as a new alternative. He used TeamView to access my computer remotely and we worked on the installation of software together. Of course, he knew exactly what to do and was prepared to trouble shoot when things did not work out perfectly. I had a great experience with Tim because he really showed he cared to get the job done correctly.

Tim Shannon - Watertown Tech Help's reply

Thank you very much Kelley! I greatly appreciate the review.

Computer Repair

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Timothy Shannon

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I have a tiered pricing system that relates to 1) Tier 1 would be an issue that can be resolved via remote session 2) Tier 2 would be an issue that can be resolved on-site within my coverage area 3) Tier 3 would be outside of normal hours, "911's", or outside of coverage area
What is your typical process for working with a new customer?
I introduce myself and I ask them for a brief background of their technology setup and the main source of frustration.
What education and/or training do you have that relates to your work?
I have 15 years of hands-on IT experience in both small and large companies in the corporate and non-profit (educaton).

Tim Shannon - Watertown Tech Help

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