FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to PUC regulations, we provide hourly rates for PA moves within 40 miles. All PA moves over 40 miles, those in other states or crossing state lines are conducted for a flat fee. Ancillary services include packing, storage and junk removal. We also offer a Complete Move Management suite of services for those seeking additional help with the relocation process!
- What is your typical process for working with a new customer?
First we work diligently to understand a client's requirements and budget. Then we recommend feasible options based on these requirements and budget - sometimes referring to self service or another provider. Should our service be within scope, we work to prepare our client's for smooth relocation - identifying and bridging any potential gaps in expectations. Once we have a comprehensive plan, we provide firm pricing, exemplary service and astute follow up.
- What education and/or training do you have that relates to your work?
Garret, owner of The Movesmith, is a logistics graduate from Penn State University. He has worked in household goods moving industry since 2010 first as Co-Founder of a successful regional moving operation with 3 locations and most recently as Operations Coordinator for an international moving outfit and van line affiliate.