Introduction: I am a CompTIA A+ certified IT professional with over 20 years of experience -- 16 years of experience in a corporate environment. I am specializing in troubleshooting Windows and PC hardware and software issues. I also troubleshoot iPhone and android issues, and I am very good with spreadsheets.
With 16 years of combined IT experience in corporate office environments, I am proficient in a large number of software applications. I have extensive experience with remote assistance tools such as Dameware, VNC, GotomyPC, and Remote Desktop Connection control. I have an extensive experience in installing and troubleshooting all manners of PC hardware and peripherals including networked printers, copiers and scanners. I have many years of experience in providing support over phone, e-mail, and desk side.