FAQs
- What is your typical process for working with a new customer?
I am patient and listen to the issue the customer is experiencing. I then take the appropriate steps to troubleshoot the issue.
- What education and/or training do you have that relates to your work?
Microsoft Technology Associate certification. Comptia A+ Certification Working towards Cisco CCNA
- How did you get started doing this type of work?
I ensure I come prepared to deal with more than just the issue originally reported. Past experience tells me that there is often more going on than what is visible to the end user.