|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
We used this company in our move in 2016. Damage my wall, door, floor, and refrigerator. We paid $4000.00 and we still had to do our own moving of furniture after that. They did not bother to come back to resolve the issues nor finish the complete move. They were hard to get a hold over the phone afterward. The only thing I give them credit for it replacing the glass table top, which did cost much $25. The company did not even have to travel far for the move (within 10 miles) and we still cost us $4000.Jul 15, 2018Verified
After we moved all our stuffs I tried contacting Vanessa and Jose because the movers did some damage on the kitchen wall and dishwasher on the house that we sold. They no longer answer my messages or calls. They already got my money so they didn't care about what the movers did to the house. The new owners of our old house are demanding for repairs. Don't use this company!!!Mar 21, 2017VerifiedSky M.'s reply
Hi Daryll, We spoke on the phone earlier today but thought I'd leave a response on your review as well. I'm a bit dismayed that you would rate us a 1-star service, when you had previously mentioned your move went well except for the 2 damages. Regarding not being responsive, we spoke over the phone on Saturday where you brought up the damages, so we most definitely have acknowledged the claim. Since I am dealing with your claim, Vanessa, and Alex deferred replying to your messages to me and I was unfortunately not in the office this weekend/yesterday. We usually ask to be given a week to resolve claims since it can be a bit of a process (contacting workers of your move to place liability and our insurance agent). Regarding your phone calls, the only call we received from you was on Saturday (3 days ago) when we spoke and you let me know about the claim. You mentioned today you called Sunday as well, but the call was not registered on our end, and we did not receive a voicemail. Thanks for your understanding, I will reach out again as soon as I can offer a resolution. Best, Jose
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- What should the customer know about your pricing (e.g., discounts, fees)?Our Thumbtack prices are at a $10/hour discounted hourly rate if you found us through Thumbtack and were not referred to us by a past client. For transparency purposes, our rates and charges are below: Local Moves: - Hourly rate varies depending on season and availability. Give us a call to inquire. Long Distance Moves (Beyond 100 miles) - Our rates are based on a weight/distance ratio. Give us a call for an estimate. Other Charges: - Minimal charge for wrapping of delicate items with bubble wrap, plastic wrap and cardboard (Flat Screen TV's, Fine China, Mirrors etc.). We can provide a sheet listing the delicate-wrapping charges for various items. - 5% credit card processing fee if paying with credit/debit card. - Double driving time charge*; fee is waived if drop-off location is less than 15 minutes away from pick-up location. * Double driving charge is mandated by CA state law, to cover gas charges for trip back and compensate our workers accordingly for the drive time back from the drop-off location, ie. a drive to Hollywood from Northridge that lasts 30 minutes, would be charged as 1 hour. Free of Charge: - Free wrapping of all furniture with our heavy duty blankets. - For a limited time, ask about our box-lending program. No need to buy boxes, borrow them from us! - Free use of all our equipment (blankets, dollies, appliance dollies, 4-wheelers, tools, wardrobe boxes, rug runners to cover hard-wood floors and carpets etc.) - No overtime charges. - No fuel/gas charge. - No deposits/down payment fees. - No cancellation, alteration of start time/date or delay of job fees - We cover all your valuables throughout your move with the CPUC mandated Free basic insurance which values your furniture in case of damage at $.60/ pound per item.*
- What is your typical process for working with a new customer?We 1. Speak briefly over Thumbtack about their move. 2. Go over the details over the phone with the client 3. Send confirmation documents (no deposit/down payment necessary) 4. We do your move!
- What education and/or training do you have that relates to your work?As CEO/Co-Owner of Sky Moving, I have a Bachelor's in business administration from UC Berkeley. My business background has instilled the importance of assuring a 100% quality move every move. I instill this commitment in our workers as well.