The stain removal was great! We had several dark even black food stains and the carpet now looks all the same color. Which is amazing to us for a commercial conference room that hadn't had the carpet cleaned since built six years ago. The technicians were polite and professional even though they appeared young, which was refreshing to us because we do not always see that from the younger workforce when they come to our offices since we are a public agency. The Technician was very knowledgeable about the services and the products that were being used. He also explained about how to dry the carpet faster than just putting a fan on it. After initial contact was made with the company services were provided within 24hrs. We were so please that we ask for estimates for future work. I would recommend Desert Rose Carpet Cleaning to anyone even family and friends after having had such positive results with their services.