Hired 4 times
15 years in business
(Mountain Time Zone - Arizona)
8:00 a.m. to 7:00 p.m.
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Need a diagnosis to determine issue
PC or Mac
Becky K.Sep 16, 2018Verified
Very professional help me diagnose my computer I fried my motherboard. He then help me choose a new motherboard processor and RAM to build a custom PC for editing video. Highly recommendFeb 15, 2018Verified
it was good,turns out my modem was shit.got a new one.no worrysJun 22, 2018Verified
Leon Berger with Reno Kid PC is great to work with. He truly takes his time to understand your goals and will meet them. My computer crashed and he had me up and running in a short period of time. Very trustworthy! He designed my new PC with my specific needs in mind. He truly cares about customer satisfaction and I will continue to use his services. Working with Leon was a pleasure!Jul 13, 2018
Leon is an old friend of mine who stays up to date within the technology industry through his career and personal hobbies. His care for the contents inside a machine outweigh the worry of what a computer looks like. He sends you a computer machine that will last longer than a product off a Best Buy shelf, at the price of a used laptop you'd find on Craigslist. He personally goes through and certifies the technology inside, runs high-octane diagnostics and analysis, and ensures a long-term warranty policy. It comes all set up ready to use.Jul 10, 2018
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- What should the customer know about your pricing (e.g., discounts, fees)?My pricing is $85 per hour. On custom desktop systems. I use a total cost policy. The customer is submitted three different proposals with talked about hardware and software configurations. Network projects that require a "hard wired solution". There could be an hourly charge based on the scope of the install.
- What is your typical process for working with a new customer?Our Typical customer process is to first understand what the problem really is. Then, to create cost effective solutions that take care needs of the customer. Last, provide "Old School" customer service. Where we look to partner with our customers and have repeat business. Not just a one and done encounter!
- What education and/or training do you have that relates to your work?I went to the Ohio State University with a major in IT. I have an CompTIA - A+ hardware certification. I am a Dell and Apple certified technician. We are part of the Intel Channel and AMD solutions programs. We have been part of the Microsoft Partner program since 2004. I have been to many tech conferences and vendor road shows over the past 15 years. I was a Microsoft trainer at a college for 1.5 years.