FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We make it easy! All carpets have a price which include; -Moving Furniture -Tearout & disposal of old flooring -DUMMBO Treatment on Subfloor -8lb 1/2" Premium Padding -Installation + Lifetime Installation Guarantee
- What is your typical process for working with a new customer?
You can expect to be assigned a Designer to learn about your project, your likes and your needs so we can bring several samples at your free in-home estimate. Within 48 hours of placing your deposit, our Operations department will have your material on order and be in contact with you to schedule your installation. You have multiple points of contact for any and all questions during the process. You'll get a phone call the day prior to install as a reminder. On the day of the install our Installers will arrive between 8-10AM. At the end of the installation, our Installers will walk the project with you to be sure you're completely satisfied. They will ask for a signature on their checklist and be on their way! We'll call you the next day to make sure you love it and if you don't, we offer a Love Your Carpet Guarantee so you can pick out new carpet all over again:)
- What types of customers have you worked with?
We are Arizona's highest rated and fastest growing Flooring company so we have worked with every type of customer spanning every product category. From homeowners to commercial property managers, we have the expertise to give you exactly what you want.