FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here’s what you can expect if we work together: • Fixed pricing: We offer fixed-price, so you know exactly what you'll be investing before you start a project. • Clear, fast communication: We’re available to talk on the phone, by email, or meeting in person if you’re local. • Deadlines met: We set up milestones and make sure that each project is finished on time. • Initiative and attention to detail: We don’t stop with the bare minimum. We love to blow our clients away by going above and beyond & making recommendations for how their sites and businesses can be even better. • Upkeep, Maintenance, & Hosting: we require a monthly cost to ensure that your site remains healthy and up for you customers 24/7. You can start your project today with a deposit.
- What is your typical process for working with a new customer?
The typical work flow for working with a new client boils down to a 7 step process... 1) Assessment We sit down in person and discuss the needs, wants, and wishes that are desired for your website. We assess what the cost behind these needs would be and the timeline behind the project. Once agreed upon we move to the next phase. 2) Planning We plan out a road map for the website design and development. This is done by building a skeleton framework of what pages will exist, what features will exist, and how they will be implemented through a scope of work. 3) Staging Area We deploy our base framework to a staging server for building and collaboration. Here you, the client, can view the progress of the website at anytime and give feedback on the progress. We encourage collaboration to ensure maximum customer satisfaction. 4) Collaborate Through video conferencing or in person working meetings, we enjoy collaborating with our clients on our projects. We find that it is much easier to understand a client’s vision when they have the opportunity to review the site as it progresses and provide input. 5) Finalize Receive final approval from the client that the website meets or exceeds there expectations. We do an entire walk through from beginning to end of the user experience, in order to show the client the general functions of the site. 6) Deploy Upon final approval from the client the staging website is migrated to a production environment, where the clients domain of choice is used to display the website. We then notify the client of a successful deployment. 7) Maintain & Improve We then work with the client, depending on what monthly services are selected, to maintain and improve the website as time goes on. Services such as search engine optimization, content creation, and digital ads management; just to name a few.
- What types of customers have you worked with?
Liquid Medium Media has worked with Non-Profits, Service Industry Businesses, Schools, Medical Institutions, Group Homes, and Local Businesses in general. No matter who or what your demographic is we have the expertise to meet your needs.