We returned home from vacation and our water heater leaked which caused some substantial water damage. The insurance adjuster came out and gave us a couple of references for restoration companies. After both referred restoration companies came out and walked the areas that had been damaged I felt I needed another non-biased opinion. My wife found ASAP online and said they had very good reviews. I called Josh with ASAP to see if he would come out and give me a quote. Josh arrived the same day I called him and began taking moisture readings, taping off the damaged areas, taking pictures and measurements (the other companies only took measurements) . It was clear that the companies the insurance company referred were going to work off the insurance companies prepared scope. On the other hand, the information Josh was gathering was to put together a scope that fixed the damage. As with most water damage situations, the real concern is the damage you can't see behind and within the walls. With two young kids I didn't want to take any chances with the potential risk of mold. Josh walked me through what he looks for, showed me the moisture readings (which was 100% in many areas) and helped me understand the water mitigation process. After Josh was finished with his inspection, I knew he was the right restoration company for me and my family. Josh's interest is making sure you as the customer is taken care and the job is done right. Josh and his crew did a great job and finished as quickly as the insurance process allowed. If I ever have any restoration needs, Josh will be my first and only call.